Frequently Asked Questions
What services do you offer at Offers Healthcare?
We provide an extensive array of services, encompassing specialized care for individuals with complex health conditions such as traumatic brain injury, acquired brain injury, ventilated conditions, spinal cord injury, cerebral palsy, multiple sclerosis, muscular dystrophy, mental health conditions, end-of-life/palliative care, and disabled care. Additionally, we offer comprehensive support for vulnerable people.
How do you conduct clients needs assessment and develop care plans for clients with complex care?
Our seasoned team conducts comprehensive assessments, considering the specific needs, preferences, and goals of each client. We work closely with clients, their families, and medical professionals to formulate personalized care plans that cater to their unique requirements and enhance their well-being.
What training and qualification do your carers have?
Our team members are extensively qualified and receive specialized training to deliver expert care to individuals with complex conditions. They hold certifications and qualifications in pertinent healthcare disciplines and actively engage in ongoing professional development programs to stay abreast of the latest advancements in the field.
How do you manage risks associated with Complex care?
Certainly, we provide 24/7 care and support for clients in need of continuous assistance. Our dedicated team ensures constant availability, offering a safe and supportive environment around the clock.
Can you explain how you involve families and carers in the care planning process?
We firmly value the involvement of families and carers in the care process. We advocate for open communication, frequent meetings, and collaboration with family members to incorporate their insights and preferences into the care plans. Additionally, we offer education and support to families and carers, empowering them to actively participate in the delivery of care.
What are your costs?
Our fee structure is contingent on the specific services and level of care needed. We collaborate closely with clients and their families to offer transparent information regarding the associated costs. We accept insurance coverage from various providers, and our administrative staff can aid in verifying coverage and processing insurance claims.
Do you accommodate clients with specific cultural and dietary needs?
We endeavour to establish an inclusive and culturally sensitive environment. Our care centre is well-equipped to cater to specific cultural preferences and dietary requirements. We collaborate closely with clients and their families to ensure the utmost respect and fulfilment of their cultural and dietary needs.
What measures do you have in place to ensure the quality of care provided to clients is maintained?
We’ve established a robust quality assurance program to consistently monitor and improve the care we deliver. This involves frequent evaluations, audits, and feedback mechanisms to gauge client satisfaction and pinpoint areas for enhancement. Our commitment extends to adhering to industry standards and regulatory guidelines, ensuring a consistently high standard of care across our centre.